UX research & experience architecture
Review user journeys and usability; turn findings into interface structures and design systems.

Websites, mobile apps and custom software that address real workflows—not just a screen brief.
Discuss your project ↗Present your business clearly and make it easier for customers to find information and take the next step.
Bring services and workflows closer to the people who use them.
Replace process gaps and manual coordination with applications designed around your needs.
Connect agreed systems and define the maintenance required after launch.
Agree users, journeys, workflows and integration needs.
Review the experience and deliver through defined milestones.
Test, hand over and agree ongoing support responsibilities.
Review user journeys and usability; turn findings into interface structures and design systems.
Scope collection, integration, cleaning and analysis, then build useful dashboards and decision support.
Assess conversational interfaces, language-based assistance and predictive analysis against a defined user need.
Connect customer insight, priorities, delivery and feedback across the product lifecycle.
ThinkMatra’s JAM Labs explores interactive digital walls, gesture-led experiences, AR/VR product interaction and contextual content.
Select a use case and validate hardware, data, privacy and delivery requirements before implementation.
Explore JAM Labs ↗Examples of how our services can be scoped. These illustrate a delivery approach rather than completed client projects.
Challenge: Visitors struggle to understand a diversified business.
Approach: Interview stakeholders, organise the offer, develop the narrative and design journeys for customers, partners and recruits.
Deliverables: Content architecture, page designs, working website and handover.
Measure: Task completion, qualified enquiries and publishing turnaround.
Challenge: Teams coordinate approvals through spreadsheets and messages.
Approach: Map the process, agree permissions, connect necessary systems and pilot with the people doing the work.
Deliverables: Role-based application, reporting views, integration scope and training.
Measure: Cycle time, adoption, exceptions and data completeness.